Refund policy
Last Updated: August 27, 2026
At Wondoy™, we want you to feel confident about your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions below.
30-Day Return Window
To request a return, please contact us within 30 days of receiving your order.
To be eligible for a return, the product should be in substantially the same condition in which it was received and should include the original components and accessories supplied with the product.
To begin a return, contact us at:
Please include your order number and the reason for your return.
If your return is accepted, we will provide instructions on how and where to send your item.
Please do not return products without contacting us first.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged or defective, or if you receive the wrong product, contact us as soon as possible at [support@wondoy.com].
Please include your order number and clear photos or videos showing the issue.
After reviewing your claim, we will provide an appropriate resolution, which may include a replacement or refund.
Return Shipping
Unless the product is damaged, defective, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable.
For approved claims involving damaged, defective, or incorrect products, Wondoy™ will provide appropriate return or replacement instructions.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.
Contact Us
For questions regarding returns or refunds:
Wondoy™
Operated by BYNAL LLC
8 The Green, STE 4360
Dover, DE 19901
United States
Email: [support@wondoy.com]